Last updated: October 18, 2026

Before your campaign starts: full refund

When you order, we place a hold on your card instead of charging it. Our team reviews every track before launch. If your track isn’t a fit for our curators, or a platform rejects your content, we release the hold, or refund you in full if you’ve already been charged. If you’d rather, we can move the money to a different campaign. You can also cancel for any reason before your campaign starts and get everything back.

After launch: refund for undelivered work

Every package covers a set amount of work: pitching your track to a set number of vetted curators in your genre, and a campaign report within 30 days of launch showing how many curators were pitched, how many placements you received, and your streams. If we don’t deliver part of that work, we refund the undelivered portion, minus a 10% processing fee. Work we’ve already delivered isn’t refundable.

If no curator adds your track

Curators decide for themselves what they add. If no curator has added your track within 14 days of launch, you choose: a free re-pitch, or a refund minus the 10% processing fee.

Every playlist is real

We only pitch to vetted, active playlists with genuine listeners. No bots, no pay-to-follow lists. If a playlist we placed you on is flagged for artificial streams, or removes your track before your campaign ends, we replace it at no cost.

Stream estimates

The stream ranges on our site are estimates based on past campaigns, not promises, because listener behaviour is outside anyone’s control. Streams below an estimate aren’t grounds for a refund. If your campaign comes in low, contact us and we’ll work with you to boost it.

Ad campaigns (YouTube, TikTok, Meta)

If you cancel, any ad budget that hasn’t been spent is refunded, minus the 10% processing fee. Budget already spent with the platform isn’t refundable.

How to ask

Email contact@4labsmusic.net with your order number within 14 days of receiving your campaign report. We reply within 1 business day, and approved refunds go back to your original payment method within 5 business days. Your refund never depends on what you say in a review.